1. Arwen Help Centre
  2. Setting up an Arwen Account

How to reset your password

Follow these steps to reset your Arwen.ai password

If you have forgotten your password, or need to change your password, please follow these steps:

  1. Visit app.arwen.ai
  2. You will see a login box like the one below. Click "Reset password"
    Screenshot 2023-10-22 at 12.25.02
  3. The following screen will load
    Screenshot 2023-10-22 at 12.25.49
  4. Your username is your email address, which must be entered with capital letters for both firstname and lastname, "Joe.Bloggs@arwen.ai" 
  5. A secure code will be sent by email to your inbox. Once you have received the email, copy the code. It usually arrives within 60 seconds, though this can take longer.
  6. Enter the code on the screen, along with your new password, and click submit.
    Screenshot 2023-10-22 at 12.31.14
  7. You can now use your new password to login.